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Privacy Policy

Last updated: 28 August 2026

Introduction

Welcome to Business Analysis DNA ("we," "our," or "the Platform"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and your rights as a user.

By accessing or using our Platform, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our services.

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide when you:

  • Contact Us: Name, email address, and message content when using our contact form
  • Subscribe to Newsletter: Email address for receiving updates and resources
  • Complete Assessments: Responses to career assessment quizzes (stored locally in your browser)
  • Download Resources: Optional email address for delivering templates and materials

1.2 Automatically Collected Information

When you visit our Platform, we may automatically collect:

  • Usage Data: Pages visited, time spent, navigation patterns, and referring websites
  • Device Information: Browser type, operating system, device type, and screen resolution
  • Technical Data: IP address (anonymized), approximate location (country/city level), and access times
  • Performance Data: Page load times, errors encountered, and feature usage statistics

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookies section below for details.

1.4 Newsletter Subscriptions

When you subscribe to our newsletter we collect your email address, the site you signed up from and, at the moment you request, confirm or withdraw consent, your IP address, browser type and the version of the consent wording you saw. We process this on the basis of your consent (UK GDPR Article 6(1)(a) and PECR Regulation 22): you give it by clicking the confirmation link we email you (double opt-in) and can withdraw it at any time using the unsubscribe link in every newsletter email.

Two processors act on our behalf: Cloudflare, which hosts the signup service (Workers and D1) and runs Cloudflare Turnstile in invisible mode to check that a request comes from a person rather than a bot — its processing is described in Cloudflare's Turnstile Privacy Addendum; and Resend, which delivers the confirmation, welcome and newsletter emails.

Unconfirmed signups are deleted after 30 days. A confirmed subscription is kept until you unsubscribe or ask us to delete it; the record of when you consented and when you withdrew is kept for 24 months so that we can evidence it, and an irreversibly hashed form of your address stays on our do-not-mail list so you are not re-added by mistake. You can ask us to erase your newsletter data at any time using the contact details in section 12.

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

  • Provide access to educational content, resources, and tools
  • Deliver requested materials (templates, guides, assessment results)
  • Respond to inquiries and provide customer support
  • Send newsletter updates (only if you've subscribed)

2.2 Platform Improvement

  • Analyse usage patterns to improve content and user experience
  • Identify and fix technical issues
  • Optimise performance and accessibility
  • Develop new features based on user needs

2.3 Security and Compliance

  • Protect against fraud, abuse, and security threats
  • Enforce our Terms of Service
  • Comply with legal obligations and regulatory requirements

2.4 Analytics and Research

  • Understand aggregate user demographics and behaviour
  • Measure content effectiveness and engagement
  • Inform content strategy and educational offerings

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your experience.

3.2 Types of Cookies We Use

  • Essential Cookies: Required for the Platform to function (e.g., session management, security). These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our Platform (e.g., Google Analytics, Plausible Analytics).
  • Preference Cookies: Remember your settings and preferences (e.g., dark mode, language selection).
  • Functional Cookies: Enable enhanced features like saved assessment progress and personalised recommendations.

3.3 Third-Party Cookies

We may use third-party services that set their own cookies:

  • Google Analytics: Website traffic analysis (anonymized IP addresses)
  • CloudFlare: Content delivery and security (CDN services)
  • Resend: Newsletter delivery (no cookies are set on this site; see section 1.4)

3.4 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit Platform functionality. Visit AllAboutCookies.org for guidance on managing cookies in different browsers.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist with:

  • Newsletter delivery (Resend)
  • Bot protection on our forms (Cloudflare Turnstile — see Cloudflare's Turnstile Privacy Addendum)
  • Analytics and performance monitoring (e.g., Google Analytics, Sentry)
  • Content delivery and hosting (e.g., CloudFlare, Vercel); the newsletter signup service also runs on Cloudflare Workers and D1
  • Customer support tools

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes (subpoenas, court orders)
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 Aggregated Data

We may share anonymized, aggregated data (e.g., "80% of users access the Platform on mobile devices") for research, marketing, or partnership purposes. This data cannot identify individual users.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

  • Right to Access: Request a copy of the personal data we hold about you
  • Data Portability: Receive your data in a structured, machine-readable format

5.2 Correction and Deletion

  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")

5.3 Restriction and Objection

  • Right to Restriction: Limit how we process your data
  • Right to Object: Opt out of certain data processing activities (e.g., marketing emails)

5.4 Withdraw Consent

You can withdraw consent for data processing at any time by:

  • Unsubscribing from newsletters via the link in any email
  • Clearing cookies through your browser settings
  • Contacting us directly (see Contact section)

5.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within 30 days.

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data transmitted between your device and our servers uses HTTPS/TLS encryption
  • Access Controls: Strict authentication and authorisation protocols for system access
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Secure Infrastructure: Hosting on trusted platforms with robust security practices
  • Data Minimisation: We collect only necessary information and retain it only as long as required

While we take reasonable precautions, no system is 100% secure. We cannot guarantee absolute security of transmitted or stored data.

7. Data Retention

We retain personal information for different periods depending on its purpose:

  • Newsletter Subscriptions: Unconfirmed signups 30 days; confirmed subscriptions until you unsubscribe or request deletion; consent and unsubscribe records 24 months; a hashed do-not-mail entry indefinitely (see section 1.4)
  • Contact Form Messages: 2 years for support history
  • Analytics Data: 26 months (aggregated), 14 months (user-level)
  • Assessment Data: Stored locally in your browser only; we do not retain this data
  • Log Files: 90 days for security and troubleshooting

After retention periods expire, we securely delete or anonymize data. You can request early deletion at any time.

8. International Data Transfers

Our Platform is hosted globally via content delivery networks (CDNs). Your information may be transferred to and processed in countries outside your jurisdiction, including the United States and European Union.

When transferring data internationally, we ensure adequate protections through:

  • Standard contractual clauses (SCCs) with service providers
  • Privacy Shield frameworks (where applicable)
  • GDPR-compliant data processing agreements

9. Children's Privacy

Our Platform is intended for adults and professionals. We do not knowingly collect personal information from children under 16 (or the applicable age of consent in your jurisdiction).

If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it promptly.

10. Third-Party Websites

Our Platform may contain links to external websites, resources, or services (e.g., IIBA, PMI, certification providers, tool vendors). We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Platform features. Significant changes will be communicated via:

  • Prominent notice on the Platform homepage
  • Email notification to newsletter subscribers
  • Updated "Last Updated" date at the top of this page

Continued use of the Platform after changes constitute acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Business Analysis DNA

Email: [email protected]

General Contact: Contact Form

We aim to respond to all privacy inquiries within 5 business days.

13. Supervisory Authority (EEA Residents)

If you are located in the European Economic Area (EEA) and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

Find your supervisory authority: EDPB Member List

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Categories of personal information collected and how it's used
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the "sale" of personal information (we do not sell data)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us using the information in the Contact Us section.

Your Privacy Matters

Questions About Your Privacy?

We're committed to transparency and protecting your data. If you have any questions or concerns, we're here to help.